Refund policy

                       Refund Policy

At Verma Shop, your satisfaction is our priority. We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need to provide your receipt or proof of purchase.

How to Start a Return To initiate a return, please contact us at hello@vermashop.in . Once your return is accepted, we'll send you instructions on how and where to send your package. Please note that items sent back without prior approval will not be accepted.

Returns must be sent to: H.No. 7, Vasant Vihar, Lucknow, Uttar Pradesh - 226016, India

Damages and Issues Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at hello@vermashop.in so we can make it right.

Non-Returnable Items The following items cannot be returned:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care and beauty products
  • Hazardous materials or flammable liquids
  • Sale items and gift cards

Exchanges To exchange an item, return the original item and place a new order once your return is accepted.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the refund. If more than 15 business days have passed since approval, contact us at hello@vermashop.in.

Privacy Policy Last updated: April 14, 2026

Verma Shop operates this online store to provide you with a seamless and secure shopping experience (the "Services"). Verma Shop is powered by Shopify. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Personal Information We Collect

  • Contact details: name, address, phone number, email address
  • Financial information: payment details and transaction history
  • Account information: username, password, preferences
  • Transaction information: items viewed, purchased, returned or exchanged
  • Communications: customer support inquiries
  • Device information: IP address, browser type, device identifiers
  • Usage information: how you interact with our store

How We Collect Your Information

  • Directly from you when you place an order or create an account
  • Automatically through cookies and similar technologies
  • From our service providers and partners

How We Use Your Information

  • To process and fulfill your orders
  • To manage your account and provide customer support
  • To send order updates and important notifications
  • To improve our store and shopping experience
  • To send promotional offers (you can opt out anytime)
  • To detect and prevent fraud
  • To comply with legal obligations

How We Share Your Information

  • With Shopify and trusted service providers (payment processing, shipping, IT support)
  • With marketing partners for relevant advertising
  • When required by law or to protect our rights
  • In connection with a business transaction such as a merger

Relationship with Shopify Our store is hosted by Shopify. To learn more about how Shopify handles your data, visit the Shopify Privacy Policy or the Shopify Privacy Portal.

Third Party Links Our store may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing any information.

Children's Privacy Our store is not intended for children. We do not knowingly collect personal information from minors.

Data Security and Retention We take reasonable steps to protect your personal information. We retain your data only as long as necessary to provide our services and meet legal requirements.

Your Rights You may have the right to access, correct, delete, or export your personal information. To opt out of marketing emails, use the unsubscribe link in any email. For data-related requests, contact us or visit https://privacy.shopify.com/en.

Changes to This Policy We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised date.

Contact Us For any questions or concerns regarding this Privacy Policy: 📧 hello@vermashop.in 📍 H.No. 7, Vasant Vihar, Lucknow, Uttar Pradesh - 226016, India